Terms

General Terms and Conditions of Accommodation provided by HUNTING LODGE s. r. o.

(hereinafter also referred to as the “GTC”)

1. These General Terms and Conditions govern the rights and obligations of the accommodation provider, which is HUNTING LODGE s. r. o., Company ID No.: 46 243 135, with its registered office at Sebechleby 1204, postal code: 962 66 (hereinafter also referred to as the “accommodation provider”), and of the accommodated person, arising from the accommodation contract concluded between the accommodation provider and the accommodated person (hereinafter referred to as the “accommodation contract”), for the purpose of providing and using accommodation services for recreational purposes (hereinafter referred to as the “accommodation services”) in the facilities of the accommodation provider.
2. The accommodation provider uses a reservation system in which it offers accommodation services in its facilities Chata Dolina, Kamenná Sýpka and Drevenica, i.e. through this online reservation system it provides accommodation services to the accommodated person. This reservation system offers services to the interested party according to current availability. The contract between the accommodation provider and the accommodated person is concluded under the conditions stated in Article 2, paragraph 5 of these GTC. In all facilities in which the accommodation provider offers accommodation, a minimum number of overnight stays applies — 2 (in words: two) nights. In the accommodation facilities Drevenica and Chata Dolina, the accommodation provider provides accommodation only in the case of a single reservation of the entire facility by one entity.
3. For the purposes of these GTC, the accommodated person means a natural person or a legal entity who uses the online reservation system and thereby concludes the accommodation contract.
4. These terms and conditions apply to the accommodation contract, the use of the online reservation system, payment and cancellation conditions, as well as to all other rights and obligations arising from the legal relationship established upon reservation. Identification and contact details of the accommodation provider: HUNTING LODGE s. r. o., Company ID No.: 46 243 135, with its registered office at Sebechleby 1204, postal code: 962 66, registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, File No. 27730/S, Tax ID (DIČ): 2023315866, VAT ID (IČ DPH): SK2023315866. Contact details of the accommodation provider: e-mail: info@huntinglodge.sk, telephone: +421 915 771 673, address for filing complaints: info@huntinglodge.sk. In person at the accommodation provider at the address: Sebechleby 1204, 962 66 Sebechleby, by e-mail at: info@huntinglodge.sk. Bank details for cashless payments to the accommodation provider: Bank name: Revolut Bank UAB, IBAN: LT59 3250 0439 1218 3799, BIC (SWIFT): REVOLT21. Supervisory authority: Slovak Trade Inspection, Inspectorate of SOI for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica 1.
5. By submitting an online reservation to the accommodation provider through the accommodation provider’s website (www.huntinglodge.sk, info@huntinglodge.sk), the accommodated person expresses consent to these GTC governing the accommodation contract concluded between the accommodated person and the accommodation provider, as well as the relationship arising upon or in connection with the conclusion of the accommodation contract or in connection with a complaint regarding the accommodation services provided by the accommodation provider.
6. These terms and conditions form an integral part of the accommodation contract. If the accommodation provider and the accommodated person agree in writing on conditions different from those set out in these terms and conditions, the provisions of such written agreement shall prevail over these terms and conditions.
7. The accommodation provider and the accommodated person have agreed that if the contractual relationship established between them by concluding the accommodation contract, or arising between them in connection with the conclusion of the accommodation contract, contains a foreign element (e.g. the accommodated person is a citizen of a state other than the Slovak Republic), such relationship shall be governed by the legal order of the Slovak Republic.
8. The Accommodation Rules and the Complaints Procedure, both published on this website, form an integral part of these GTC.

1. Accommodation in the facilities operated by the accommodation provider is provided on the basis of an online reservation.
2. The accommodated person is entitled to use online reservations only if they agree to these terms and conditions. The accommodated person is obliged to read these terms and conditions before completing the reservation. By confirming the reservation, the accommodated person expresses unconditional consent to these terms and conditions. Confirmation of the reservation by the accommodated person is carried out, after prior acceptance of the GTC, by confirming the option “create a reservation with an obligation to pay” and by making the payment. The customer is obliged to pay the price for the reserved services in full (100%) at the time of making the reservation, in the manner stated on the accommodation provider’s website and at the prices stated directly during the online reservation on the relevant website.
3. By using the online reservation system, the accommodated person, being a natural person, declares that they have reached the age of at least 18 years and are capable of acquiring rights and assuming obligations in their own name.
4. During the online reservation, the accommodated person has the possibility to search for currently available accommodation capacities in the facilities operated by the accommodation provider according to the requirements entered by the accommodated person in the online reservation system (e.g. accommodation facility, arrival date, departure date, room type, number of rooms, number of persons and age composition, and the like) placed on the accommodation provider’s website at the prices stated directly during the online reservation on the relevant website, after entering the accommodated person’s requirements in the form placed there. During the online reservation, after selecting the basic requirements of the accommodated person (accommodation facility, arrival date, departure date, room type, number of rooms, number of persons and age composition, additional services, etc.), the accommodated person shall fill in all the data required in the form. If the customer making the reservation is not a participant of the stay, they are obliged to provide the name and surname of an adult person, the e-mail address and telephone number for whose benefit the reservation will be made.
5. The contractual relationship between the accommodation provider and the accommodated person arises at the moment the accommodated person is delivered the “reservation confirmation” document by the accommodation provider. Until the “reservation confirmation” document is delivered to the accommodated person, the reservation is not binding for either party (neither for the accommodated person nor for the accommodation provider), and the accommodated person is not entitled to have the requested accommodation capacity reserved (accommodation facility, room type, number of persons, number of rooms, etc.), nor are they entitled to the price of the services stated in the price offer, i.e. it is a so-called non-binding reservation. The reservation becomes binding only at the moment of crediting the corresponding amount of funds to the accommodation provider’s bank account and the delivery of the “reservation confirmation” document.
6. At the moment of conclusion of the distance contract for the provision of services, the accommodated person is not entitled to withdraw from the contract for the provision of services pursuant to Section 19(1)(l) of Act No. 108/2024 Coll. on Consumer Protection and on the Amendment of Certain Acts, as amended.
7. In the case of an online reservation, the customer pays the price of the services reserved by them via online payment. The operator reserves the right to extend or restrict the individual methods of online payment during the online reservation in relation to individual dates or individual facilities. The customer is informed about the available online payment options directly on the website through which they make the online reservation, after filling in all the required data and before paying for the services reserved by them and confirming the order with the obligation to pay.
8. After completing all the required data in the form and after making the online payment, the customer will be sent without undue delay to the e-mail address provided by the accommodated person at the time of making the reservation a “reservation confirmation” document containing the reservation number. The “reservation confirmation” document contains, in addition to the reservation number, basic information about the stay and its participants, the reserved and paid services, information about the accommodation facility, information (by means of a link to the relevant websites) about the GTC, the Complaints Procedure and the Accommodation Rules, and other supplementary information (check-in, check-out, options for additional services, etc.). The reservation number serves as a contact identifier for performing any further acts related to the reservation by the customer. The accommodated person is obliged to keep the reservation number securely and have it available if necessary. An e-mail message is deemed to be delivered at 9:00 a.m. on the day following its dispatch, provided that no non-delivery notification is received by the sending party within this period. In the event that the accommodated person does not receive an e-mail message containing the “reservation confirmation” document within 5 working days of payment of the price of the services reserved by them, the accommodated person is advised to contact the accommodation provider’s reservation department.

1. The accommodation provider allows the customer to cancel a confirmed reservation (from the moment the contractual relationship arises pursuant to these GTC) for any reason or without giving any reason, namely electronically by e-mail notification of cancellation of the reservation sent to the e-mail address stated in the “reservation confirmation” document, stating the reservation number.
2. A cancellation fee means an agreed contractual penalty payable by the accommodated person in the event that the accommodated person cancels the reservation of the stay, or fails to take up the stay, even without prior cancellation of the reservation.
3. In the case of cancellation of the reservation of the stay, the accommodation provider is entitled, against the accommodated person, to a cancellation fee in the amount of 100% of the price of the accommodation. The accommodation provider is also entitled, against the accommodated person, to a cancellation fee in the amount of 100% of the price of the accommodation in the event that the accommodated person did not take up the stay, even without the accommodated person having cancelled the reservation of the stay. The accommodation provider is entitled, against the accommodated person, to a cancellation fee in the amount of 100% of the price of the accommodation for the period of unused accommodation reservation in the event that the accommodated person did not use the reserved accommodation in full (e.g. in case of early departure from the stay, later check-in date), even without the accommodated person having cancelled the reservation (whether in part or in full). To settle the cancellation fee, the accommodation provider is always entitled to set off the amount of the cancellation fee against the price paid for the accommodation.
4. In the case of serious reasons for cancellation of the reservation on the part of the accommodated person, based on notification and submission of credible evidence of the cause of the serious reasons to the accommodation provider, the cancellation fee may be reduced or waived. However, the accommodated person has no legal claim to the waiver or reduction of the fee.
5. The accommodation provider reserves the right to withdraw from the reservation order or from a confirmed reservation in the case of an obvious error in the price of the ordered/reserved services (i.e. a price obviously different from the customary price for such type of service). An obvious error in the price is considered to be, in particular but not exclusively, the case of an incorrect number of digits, an obviously low price (e.g. 50% lower than the usual price for that kind and type of service), an error in the indication of currency and other obvious errors in writing, calculation or any technical errors in stating the price of services in the online reservation system or during the ordering or reservation of services (including the reservation confirmation). The accommodation provider is not obliged to provide services to the accommodated person at such an obviously erroneous price, even if the customer has been sent a reservation confirmation or payment details for the payment. In such a case, the accommodation provider shall contact the accommodated person without undue delay in order to agree on further procedure. In the event that the obviously erroneous price has already been paid by the accommodated person, the price paid shall be refunded in the same manner in which the accommodated person made the payment, in the shortest possible time taking into account the payment method and the conditions of the accommodated person’s payment service provider (if possible within 14 days from the date of withdrawal from the order/reservation by the accommodation provider). This also applies if the correct price of the services (reservation) was stated, but during the processing of the reservation any technical error of the accommodation provider’s online reservation system occurs and the accommodated person receives a reservation confirmation with an incorrect price.
6. In the case of non-use of the reserved services for any reasons on the part of the accommodated person or the person who is to be a participant of the stay, or without giving any reasons (failure to take up the stay), the accommodated person is not entitled to any financial or non-financial compensation, substitute performance or damages.
7. In the case of non-use of the reserved services for any reasons on the part of the accommodated person or the person who is to be a participant of the stay, or without giving any reasons in full (early departure from the stay, later check-in date), the accommodated person is not entitled to any financial or non-financial compensation, substitute performance or damages.
8. The accommodation provider is not obliged to provide the accommodated person or the participants of the stay with the reserved services at all or in the agreed scope in the event of circumstances excluding liability. Circumstances excluding liability are obstacles that arose independently of the accommodation provider’s will, prevent the fulfilment of the accommodation provider’s obligations, and it cannot be reasonably expected that the accommodation provider could avert or overcome such obstacle or its consequences, or that the accommodation provider could foresee such obstacle at the time of the conclusion of the contractual relationship, i.e. obstacles of so-called force majeure (natural disasters, strikes, war conflicts, catastrophes, supply interruptions, epidemics, etc.) that are beyond the control of the accommodation provider and that prevent or disrupt the fulfilment of the accommodation provider’s obligations. In the event of a force majeure event, the accommodation provider is obliged to inform the accommodated person of this fact without undue delay, including the estimated duration of such event. In such a case, the accommodation provider shall agree with the accommodated person on the manner of resolving the situation individually. However, the accommodated person is not entitled to compensation for any damage incurred as a result of circumstances excluding liability.

1. All prices for accommodation services and all other fees stated in these terms and conditions are quoted in Euro (EUR). The price for accommodation and related services includes value added tax in accordance with the relevant legal regulations. However, the price does not include the local tax, which the accommodated person is obliged to pay directly at the relevant accommodation facility according to the local tax rates valid under the relevant legal regulations at the time of the accommodated person’s stay at the relevant accommodation facility.
2. In the case of an online reservation of a stay, the accommodated person may pay the price for the accommodation to the accommodation provider in the following manner:
3. by cashless means using a payment card (supported card types VISA, VISA ELECTRON, MASTERCARD, MASTERCARD ELECTRON) during the reservation process or immediately after submitting the order.
4. Other fees may be paid by the accommodated person on the spot in the following manner:
5. in cash;
6. by cashless means using a payment card.
7. The rights and obligations stated in these GTC apply mutatis mutandis to the accommodated person as well as to persons accommodated together with them.

These GTC are valid from 1 May 2026.

HUNTING LODGE s. r. o.

Company ID No.: 46 243 135

with its registered office at Sebechleby 1204, postal code: 962 66

Tel.: +421 915 771 673

e-mail: info@huntinglodge.sk

(hereinafter also referred to as the “accommodation provider”)

1. In the accommodation facilities of the accommodation provider, only a person who has been duly registered for accommodation may be accommodated. Upon check-in, the guest is obliged to present a valid identification document — an identity card, passport or other valid identity document.
2. Persons under 15 years of age may be accommodated and use accommodation services only when accompanied by a person over 18 years of age. Persons aged 15–18 only with the consent of their legal representative.
3. The rights and obligations stated in the Accommodation Rules apply mutatis mutandis to the accommodated person as well as to persons accommodated together with them.
4. Accommodation in the accommodation facilities of the accommodation provider provides services to the accommodated persons within the scope of the relevant category of guesthouse** (pursuant to Decree No. 277/2008 Coll.).
5. Accommodation is permitted only to persons who do not suffer from an infectious disease.
6. The accommodated person may use the accommodation facility (occupy the room) at the time agreed with the accommodation provider. If the accommodation time has not been agreed in advance, the accommodated person shall check out by 10:30 a.m. on the last day of the stay and at that time also vacate the room and hand over the keys to the accommodation provider in the agreed manner. If the accommodated person fails to do so by 10:30 a.m., the accommodation provider is entitled to charge the accommodated person also for the following day.
7. The accommodated person may check in on the day of arrival after 2:00 p.m., or earlier in exceptional cases, by agreement with the accommodation provider. An accommodated person who checks in before 6:00 a.m. shall pay the accommodation price for the entire preceding night.
8. The number of accommodated persons (adults and children) must correspond to the number of persons stated in the reservation form.
9. For the accommodation, the accommodated person pays the price according to the valid price list published on this website. The price for the accommodation is paid in advance, prior to taking up the accommodation, in accordance with the GTC.
10. The accommodated person is liable for damage caused to the property of the apartment or the facility according to the actual prices of the inventory of the apartment/facility. Damage to immovable property, for example visibly damaged plaster, scratched or stained walls and all other damage of a similar type, is subject to a penalty of up to EUR 500. The right to compensation for damage remains unaffected. The amount of damage and the penalty shall be decided by the accommodation provider. The corresponding amount will subsequently be charged to the accommodated person, with an invoice and a receipt for payment of the penalty issued.
11. In the event of any damage arising from inconsiderate handling of items located on the premises of the facility and its equipment, the accommodated person is obliged to report the damage and bear, to an appropriate extent, the costs incurred by the accommodation provider in remedying such damage.
12. The accommodation provider shall hand over to the accommodated persons the keys to the entrance of the facility and to the room upon the guest’s check-in.
13. The accommodation provider is obliged to hand over the room to the accommodated person in a condition suitable for proper use and undisturbed stay according to the agreement. In accordance with the category of the accommodation facility, the linen is changed once every seven days. Rooms and common areas are cleaned daily.
14. For safety reasons, the accommodated person is obliged to lock the entrances to the facility. A fee of EUR 20 will be charged for the loss of a key.
15. From 10:00 p.m. to 7:00 a.m., night-time quiet hours apply in the accommodation facility, which the accommodated person is obliged to observe.
16. Smoking, handling open fire and using candles are strictly prohibited in the accommodation facility. Violation of this prohibition is subject to a penalty of EUR 200. Outdoor areas are designated for smokers. In this case, increased fire risk and compensation for any damage to property and equipment that may arise must be taken into account.
17. Fire regulations are posted at a visible place accessible to the accommodated person in the facility. The accommodated person is obliged to comply with these fire regulations during their stay.
18. The operator of the accommodation facility is not liable for money and items brought by the accommodated persons into the facility, the premises designated for accommodation or for the storage of items.
19. The accommodation provider reserves the right to terminate the stay of the accommodated person without any entitlement to compensation for the accommodation in the event that the accommodated person violates good morals at the accommodation facility or otherwise in any way violates the Accommodation Rules.
20. In exceptional cases, the accommodation provider may provide the accommodated person with accommodation other than that agreed, provided that it does not differ substantially from the confirmed order.
21. If the accommodated person requests an extension of the stay, the accommodation provider may provide them with a room other than the one in which they were originally accommodated; however, the accommodation provider is not obliged to grant the accommodated person an extension of the stay.
22. The accommodated person agrees that during their stay, the accommodation provider, a maintenance worker, a cleaner, or other persons authorised by the accommodation provider have the right to enter their room for the purpose of performing their work duties.
23. Any visits to the apartment/room must be notified by the accommodated person to the accommodation provider in advance, and shall be allowed only after the accommodation provider’s consent, whereby the presence of a visitor in the room is permitted from 8:00 a.m. to 10:00 p.m. The accommodation provider is entitled to request an identification document from such a visitor. The accommodation provider is entitled to refuse the visit. The visitor is in no case entitled to spend the night in the room without the accommodation provider’s consent and payment of the price according to the currently applicable price list.
24. In the apartment/room, as well as in other premises of the facility, the accommodated person must not move equipment, perform repairs or any interventions in the electrical network or other installations. All damage of a similar type is subject to a penalty of up to EUR 200. The right to compensation for damage remains unaffected.
25. In the premises of the accommodation facility and in particular in the apartment, the accommodated person is not permitted to use their own electrical appliances. This does not apply to a personal computer, a mobile phone and electrical appliances serving the personal hygiene of the accommodated person.
26. Dogs and other pets are not allowed on the premises of the guesthouse.
27. For safety reasons, it is not appropriate to leave children under 10 years of age unattended by adults either in the room or in other premises of the facility. Under all circumstances, the person with whom the child is registered for the stay is responsible for the child.
28. Accommodated persons are not allowed to bring sports equipment and items, or other items (e.g. prams) into the rooms if another place is designated for storing them — a ski room, a garage. Both the ski room and the garage can be locked. The accommodation provider is not liable for the loss or damage of items stored in the ski room or garage.
29. Complaints from accommodated guests and any suggestions for improving the operation of the accommodation facility are accepted by the operator. The Book of Wishes and Complaints and the Complaints Procedure are available at the accommodation provider.
30. If the accommodated person books a stay and for various reasons must leave suddenly, the booked services will be charged at the full price even if not used.
31. One unattended parking space is reserved for each room.
32. The accommodation provider is not liable for the loss or damage of items stored in the apartment or in the entire facility. The accommodation provider does not take items into custody. The accommodation provider is not liable for the loss or damage of the motor vehicle or of items left in the accommodated person’s motor vehicle.
33. An accommodated person accommodated in a room is obliged to comply with the provisions of these Accommodation Rules. In the event of a serious violation thereof, the accommodation provider has the right to immediately terminate the contractual relationship with the accommodated person and to claim damages. The seriousness of the violation of the Accommodation Rules is assessed by the accommodation provider.
34. By submitting the online reservation to the accommodation provider, as well as by concluding the accommodation contract, the accommodated person confirms to the accommodation provider that they have read the Accommodation Rules and fully agree with them, and at the same time confirms that they have been duly informed of the conditions, rights and obligations regulated in these Accommodation Rules.

The Accommodation Rules are valid from 1 May 2026.

In order to ensure a swift and proper procedure for handling complaints regarding services provided in the accommodation facilities of HUNTING LODGE s. r. o., the following Complaints Procedure is issued in accordance with the relevant provisions of Act No. 250/2007 Coll. on Consumer Protection, as amended, and Act No. 40/1964 Coll., the Civil Code, as amended:

1. This Complaints Procedure applies to the accommodation services ordered and purchased by the accommodated person from the accommodation provider. A complaint means the exercise of liability for defects of the accommodation services with the accommodation provider by the accommodated customer (hereinafter also referred to as the “customer” or “accommodated person”). The valid Complaints Procedure published on the accommodation provider’s website applies to the handling of complaints. By submitting the online reservation to the accommodation provider, the accommodated person confirms that they have read the Complaints Procedure and fully agree with it, and at the same time confirms that they have been duly informed of the conditions and manner of complaining about the accommodation services, including information on where the complaint can be filed.

1. In the event that the customer is provided with services of lower quality or lesser scope in the accommodation facilities of HUNTING LODGE s. r. o. than what was previously agreed, the customer is entitled to file a complaint.

1. If the customer discovers reasons and circumstances that may be the subject of a complaint, they are obliged to file any complaint immediately, without undue delay, with the accommodation provider. In the interest of speedy handling of the complaint, it is appropriate for the customer to submit, when filing the complaint, documents proving the provision of the service (a copy of the order, an invoice, proof of payment, etc.), if available. The right to complain about deficiencies in the accommodation lapses if it has not been filed by the time of the accommodated person’s departure.
2. The accommodation provider shall draw up a record of the complaint, stating the objective circumstances of the complaint. The accommodation provider is obliged to issue a confirmation of the filing of the complaint to the customer. The accommodation provider or an authorised person shall issue to the accommodated person a written confirmation of the filing of the complaint, in which they are obliged to precisely indicate the reasons for the complaint stated by the accommodated person and to inform the accommodated person of their rights arising from the provisions of Act No. 250/2007 Coll. on Consumer Protection and, mutatis mutandis, from the provisions of Sections 622 and 623 of the Civil Code.
3. The accommodation provider or an authorised person is obliged to determine the manner of handling the complaint pursuant to Section 2(m) of Act No. 250/2007 Coll. on Consumer Protection without delay and, without undue delay after determining the manner of handling the complaint, to handle the complaint. The accommodation provider shall issue to the accommodated person a written confirmation of the outcome of the complaint without undue delay.
4. After careful examination, the accommodation provider is obliged to decide on the manner of handling the complaint immediately or, in more complex cases, to inform the customer of the period for handling the complaint, which must not exceed 30 days.

1. The customer has the right to demand free, proper and timely remedy of the deficiencies, namely — replacement of defective or supplementation of minor room equipment, removal of a defect of a technical nature in the room assigned to the customer.

1. In the event that it is not possible to remove defects of a technical nature in the room assigned to the customer (failure of the heating system, low water pressure, lack of hot water, failure in the electricity supply, etc.), and if the accommodation provider cannot offer the customer other, substitute accommodation, and the room is nevertheless provided to the accommodated person despite these deficiencies, the accommodated person has the right to:
2. an appropriate discount from the basic price of the valid price list, or
3. withdrawal from the contract before overnight stay and a refund of money for the unused nights.

1. The accommodated person is obliged to participate personally in the handling of the complaint and to provide objective information concerning the service provided. If the nature of the matter so requires, the accommodated person must allow the accommodation provider’s staff access to the premises rented to them as temporary accommodation, in order to verify the merits of the complaint.

1. This Complaints Procedure shall enter into force on ……………………

Alternative Dispute Resolution

Pursuant to Section 3(6) of Act No. 250/2007 Coll. on Consumer Protection and on the Amendment of Act of the Slovak National Council No. 372/1990 Coll. on Misdemeanours, as amended, as amended, every consumer has the right to turn to an alternative dispute resolution entity in order to protect their consumer rights. During the alternative dispute resolution, the consumer/accommodated person cooperates with the alternative dispute resolution entity in the interest of a swift resolution of the dispute. In the case of a cross-border dispute, the consumer/accommodated person has the right to turn to the European Consumer Centre, which will provide them with the postal address, e-mail address or telephone contact of the alternative dispute resolution entity competent to resolve their dispute.

If the accommodated person is not satisfied with the manner in which the accommodation provider has handled their complaint, or if they consider that the accommodation provider has infringed their rights, they have the possibility to address the accommodation provider with a request for remedy. If the accommodation provider responds to the request for remedy in a negative manner or fails to respond within 30 days, the accommodated person has the right to file a proposal to commence alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on the Amendment of Certain Acts. The competent entity for the alternative resolution of consumer disputes with the accommodation provider is the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27, www.soi.sk, or another competent authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of such entities is available at http://www.mhsr.sk). The accommodated person has the right of choice as to which of the listed alternative consumer dispute resolution entities to address. The accommodation provider is obliged to use all the means provided by law before turning to the competent alternative dispute resolution authority, e.g. to exercise their right in the complaint procedure.